1. Introduction
Onexp Solution (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal data collected through our website, applications, and services.
This Privacy Policy explains how we collect, use, store, and safeguard information provided by our clients and users.
2. Information We Collect
We may collect the following types of information:
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Contact information (name, email address, phone number)
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Business information provided by clients
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Technical information necessary to operate our services
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Communication data related to services we manage on behalf of clients
We only collect data that is necessary to deliver our services.
3. How We Use Information
We use collected data strictly to:
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Provide and maintain our services
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Deliver technology solutions on behalf of our clients
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Respond to inquiries and customer support requests
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Improve system performance and service quality
We do not sell, rent, trade, or share customer data with third parties for marketing or unrelated purposes.
4. Data Protection & Security
Onexp Solution implements appropriate technical and organizational measures to protect data against:
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Unauthorized access
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Data loss
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Misuse
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Alteration or disclosure
Access to data is limited only to authorized personnel who require it to perform their duties.
5. Data Sharing
We do not disclose personal data to third parties except:
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When required by law
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When necessary to provide services (e.g., approved platform providers such as Meta)
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With explicit client authorization
Any third-party service providers we work with are required to maintain strict confidentiality and data protection standards.
6. Data Retention
We retain data only for as long as necessary to:
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Deliver services
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Fulfill contractual obligations
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Comply with legal requirements
After that period, data will be securely deleted or anonymized.
7. Client Responsibility
Clients are responsible for ensuring that they have obtained proper consent from their end users before sharing data with us for processing.
8. Your Rights
Depending on applicable laws, users may have the right to:
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Request access to their personal data
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Request correction of inaccurate information
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Request deletion of personal data
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Withdraw consent where applicable
Requests can be submitted through the contact information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Onexp Solution
Serang, Banten, Indonesia
Email: info@onexpsolution.com
Phone: +6287809551247
Website: https://onexpsolution.com